FAQ’s
Frequently Asked Questions
Ordering
How do I place an order?
Orders can be placed directly through the Emmy’s Bakehouse website whenever our ordering window is open. Simply select your treats, add them to your cart, and complete checkout.
Are your baked goods made fresh?
Yes! Every order is made in small batches and baked fresh. We take pride in creating homemade treats with care, quality ingredients, and plenty of love.
Why do you have limited quantities?
Emmy’s Bakehouse is a small-batch home bakery. We intentionally limit the number of orders and products available so we can focus on quality, freshness, and giving very order the attention it deserves.
Do you have a minimum order?
Yes. Orders must meet the minimum purchase requirement listed on the website at the time of ordering. For local shipping, the minimum order is $20.
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Shipping
Do you offer local pickup?
Local pickup is temporarily unavailable. For the remainder of 2026, local pickup is being replaced with local shipping.
Customers within a 25-mile radius of Emmy’s Bakehouse can receive free local shipping on orders of $20 or more.
Local shipping orders are shipped through USPS and are not personally delivered by the baker.
Do you offer delivery?
No. Emmy’s Bakehouse does not currently offer personal or hand-delivery.
If you qualify for free local shipping, your order will still be shipped through USPS rather than delivered personally.
Do you ship?
Yes! Emmy’s Bakehouse offers nationwide shipping through USPS.
How long does shipping take?
Orders are prepared and shipped according to the shipping schedule listed on the website. USPS delivery times may vary once your package is in transit.
Please keep in mind that Emmy’s Bakehouse does not control USPS delivery times or delays.
How are orders packaged for shipping?
Your treats are packaged carefully to help protect them during transit and maintain their freshness. We use appropriate protective packaging based on the products included in your order.
What happens if my package is delayed by USPS?
Once your order has been shipped and is in USPS’s possession, delivery times and delays are outside of our control. Please use the tracking information provided with your order to monitor its progress.
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Freshness & Storage
How long will my baked goods stay fresh?
For the best taste and texture, we recommend enjoying your baked goods as soon as possible after receiving them.
Storage and freshness recommendations may vary by product, so please follow the care instructions included with your order.
Can I freeze my cookies or brownies?
Yes! Many of our baked goods can be frozen for longer storage. Follow the storage instructions provided with your order for the best results.
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Ingredients & Allergens
Do you offer gluten-free, dairy-free, or vegan options?
At this time, Emmy’s Bakehouse does not operate as a dedicated gluten-free, dairy-free, or vegan bakery.
Our menu may contain ingredients such as wheat, dairy, eggs, and other common allergens.
What allergens are in your products?
Our products may contain or come into contact with common allergens, including wheat, milk, eggs, soy, peanuts, and tree nuts.
Please review the ingredient and allergen information provided for each product before placing your order.
Is Emmy’s Bakehouse an allergen-free kitchen?
No. Emmy’s Bakehouse is not an allergen-free kitchen, and we cannot guarantee that our products are completely free from cross-contact with allergens.
If you have a food allergy or dietary restriction, please review the product information carefully before ordering.
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Orders & Policies
Can I change or cancel my order?
Because our products are made specifically for each order, changes or cancellations may not be possible once your order has entered production.
If you need to make a change, please contact us as soon as possible. We will do our best to accommodate your request when possible.
Do you accept returns?
Because our products are perishable food items, we cannot accept returns.
If there is a problem with your order, please contact us so we can review the issue and determine how we can help.
What if my order arrives damaged?
We carefully package every order, but unfortunately we cannot control how packages are handled once they are in transit.
If your order arrives damaged, please contact Emmy’s Bakehouse as soon as possible and provide photos of the package and damaged products so we can review the situation.
What if I receive the wrong item?
If you believe you received an incorrect item, please contact us as soon as possible with your order information and photos of what you received. We’ll review the issue and work with you to resolve it.
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Custom & Special Orders
Do you offer custom orders?
Not at this time.
Do you offer seasonal flavors?
Yes! Emmy’s Bakehouse loves bringing out seasonal and limited-time flavors throughout the year.
Follow us on social media or join our email list to stay up to date on new flavors, seasonal menus, and special offers.
Will every flavor always be available?
Not necessarily. Some flavors are seasonal or limited-time offerings, while others may rotate on and off the menu.
Once a flavor is gone, it may not return until a future menu release.
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Still Have Questions?
How can I contact Emmy’s Bakehouse?
If you have a question that wasn’t answered here, we’d love to hear from you!
Please use the contact information or contact form available on our website, and we’ll get back to you as soon as possible.
Thank you for supporting Emmy’s Bakehouse!
Every order, like, share, recommendation, and kind word means so much to our little bakery.