Refund policy

At Emmy’s Bakehouse, our baked goods are made fresh in small batches specifically for our customers. Because our products are perishable and made to order, we do not accept returns or exchanges on baked goods.

Refunds

All sales are considered final. We do not offer refunds for:

Change of mind or personal preference

Not liking the flavor or product

Failure to review product descriptions or ingredients before ordering

Incorrect or incomplete shipping addresses provided by the customer

Packages that are lost, delayed, or mishandled by the shipping carrier

Failure to receive an order due to an incorrect address provided at checkout

Failure to accept or retrieve a package after delivery attempts

However, we want you to be happy with your experience. If there is a significant issue with your order, please contact Emmy’s Bakehouse so we can review the situation and determine the appropriate resolution.

If we determine that a refund, replacement, store credit, or another resolution is appropriate, we will work with you directly to resolve the issue.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery. Photos may be requested so that we can properly assess the issue.

Because orders are shipped through third-party carriers, Emmy’s Bakehouse cannot guarantee how a package will be handled once it has been accepted by the carrier. However, we will review reported issues on a case-by-case basis and do our best to assist.

Order Cancellations

Because our products are made to order, cancellation requests should be submitted as soon as possible. Once an order has entered preparation or baking, cancellation may no longer be possible.

If you have questions or concerns about an order, please contact us at emmysbakehouse.info@gmail.com

Last Updated: September 2026