Shipping policy
SHIPPING POLICY
At Emmy’s Bakehouse, our treats are made fresh in small batches and shipped according to our monthly baking schedule. Please review the information below before placing your order.
Shipping Schedule
We ship orders on Wednesdays.
For each monthly drop, the scheduled shipping date will be provided in advance. When the pre-order window opens, you will see the specific shipping date for that drop.
Orders will not be shipped before the scheduled shipping date, and we are unable to accommodate requests for early or expedited shipping outside of our normal shipping schedule.
If a shipping date needs to be changed for any reason, the updated shipping date will be communicated when applicable.
Shipping Carrier
Emmy’s Bakehouse ships orders using USPS.
Once your order has shipped, you will receive a tracking number so you can follow your package’s progress.
Please note that tracking information and delivery dates are controlled by USPS. Emmy’s Bakehouse is not responsible for shipping delays, carrier delays, missed delivery estimates, or other delays that occur after your package has been accepted by USPS.
Local Shipping
We offer FREE local shipping to customers located within 25 miles of our home bakery.
To qualify for free local shipping, your order must meet a $20 minimum order requirement.
If you are within our 25-mile local shipping area and do not see the local shipping option at checkout, this means your order has not met the $20 minimum.
Orders under $20 will be charged our applicable standard flat-rate shipping fee.
Standard Shipping
Customers located outside of our 25-mile local shipping area will be charged our applicable flat-rate shipping fee at checkout.
The same flat-rate shipping applies to local customers whose orders do not meet the $20 minimum required for free local shipping.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Emmy’s Bakehouse is not responsible for packages that are delayed, returned, or undeliverable because of an incorrect, incomplete, or improperly entered shipping address.
If a package is returned to Emmy’s Bakehouse because of an incorrect address, additional shipping charges may apply if the customer requests that the order be shipped again.
Lost, Stolen, or Misdelivered Packages
Once an order has been shipped and accepted by USPS, Emmy’s Bakehouse is not responsible for packages that are lost, stolen, or marked as delivered but cannot be located.
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend contacting USPS and checking with household members or neighbors.
Weather & Unforeseen Circumstances
Extreme weather, natural disasters, carrier disruptions, and other circumstances outside of our control may affect shipping or delivery times.
We will always do our best to communicate significant changes or delays when we are made aware of them.
Important Reminder
By placing an order with Emmy’s Bakehouse, you acknowledge and agree to our shipping schedule and shipping terms.
Please remember: We ship on Wednesdays only unless otherwise specified for a particular monthly drop.
Last Updated: September 2026